You will receive a notification from Zeroter.com with advice on why your advert was declined and how to make improvement.

We encourage seller / service provider to make necessary amendments and resubmit their ad for approval. We will approve the ad when suggested amendments have been made.

We suggest you watch Zeroter.com video guide here.

Why can’t I find my posted advert on Zeroter.com?

The main reason why an advert might not appear on Zeroter.com when posted is that the ad is under review by Zeroter.com admin to ensure it does not violate any of our policies, including the use of photos/images.

During our review, if there’s something that needs to be edited or removed, you will receive a notification from Zeroter.com with advice on needs improving or needs to be edited.

When the suggested change is made and re-posted, the advert will go for review again. If there’s no issue with the re-post, then our admin will allow the ad to appear in search results.

You may check the status of your ad or make further edits by signing in to you Zeroter.com account and click on ‘My Adverts’.

How long does posted adverts on Zeroter.com posted for?

Adverts posted by sellers / service providers go into review by Zeroter.com admin, , if there’s nothing that violates our policy in the advert, it would be allowed to appear in Zeroter.com searches. 

The advert will appear on OpenMarketc.om for 1 – 3 months from the date of posting. At expiration, the seller / service provider may decide to either renew or deactivate the ad should they wish. 

If the ad is neither renewed or deactivated, it will be auto-deleted from our system after xxx days. 

NOTE: We encourage sellers / service provider to immediately update the advert if the current details provided on the ad changes at anytime.

How can I improve the quality of my advert in order to increase sales?

Below are salient points to help you improve your adverts and give you a better chance to convert your advert into consistent sales:

1. Keep a positive mindset to succeed and be guided by a singular, overall purpose to be of service to others. Herein lies your success.

2. Be detail oriented

• Ensure that you have completed your profile with accurate and up-to-date information, including contact(s) 

• Provide accurate, appealing and eye-catching title for your product or service

3. Make ‘quality’ your mantra

• Ensure your product is of the highest quality

• Provide quality service to your customer. Always keep in mind that that your customer’s recommendations of your product or service are the best advert you can ever get

• Read your advert before posting to ensure that there aren’t mistakes that could make potential customers think that you do not care about your product or service in allowing such mistakes

4. Set a competitive price for the product or service your are offering

• Setting an usually high price will, often than not, discourage potential customer’s from buying your product or service if they can get a competitive price for the same product or service somewhere else

• If the price for your product or service is higher than your competitors, it is a good idea to highlight very clearly the benefits / differentiating factor / reason(s) why your product or service is more expensive in order to help convince potential customers

• If appropriate, include an ‘Price Offer’ in your advert

5. Tap into our the 5 human senses: touch, sight, hearing, smell and taste

• Use only high quality photos for your products or service

• Where appropriate include a short audio and/or video clip of your product or service in your advert

• Where appropriate include a description of what benefits your product or service will have on your customer’s skin, body, health, etc. – whatever is applicable to your product. 

• Take your customer on a visual and thought-provoking journey using ‘keyword’ description of your product / service (and where appropriate, quality images) that conjure a sense of peace, harmony, tranquility, trust, confidence in your potential customer

6. Explore the power of honest testimonials

• Include testimonials from other customers who are happy with your product or service

• Ensure that you obtain your customer’s consent before using their feedback in your product / service testimonials

• Obtain your customer’s consent in advance if they’ll be willing to be contacted by potential customers of the product or service you are offering

• Don’t be tempted to use generic stock photos from the Internet. Refer to our photos guidance here.

Premium e-Solution 3:

• All the features of Premium e-Solution 2

• Access to App-Exclusive Cub

• Access to early products & services releases

• Exclusive special delivery shipping via selected courier

• Events Calendar – Free for 1 year

• First priority VIP support

• Bespoke  & custom requests

How do I purchase a Premium e-Solution Service?

Sellers and service providers may purchase Zeroter.com Premium e-Solution package, iusing the ‘upgrade to Premium e-Solution package’ button within their Store dashboard.

You may also click here to proceed with the upgrade.

• Upon selection of a Premium e-Solution package, click on the ‘Buy’ button to proceed with the purchase

• Pay for the selected package via the available payment options presented

• You may download the invoice within your dashboard

• If you need to discuss the available Premium e-Solution packages or need a recommendation on the package that suits your need, you may request a call with Zeroter.com within your dashboard.

How do I report prohibited or illegal products on Zeroter.com?

We encourage everyone using our platform to report any suspicious activity or inappropriate advert. 

Please use the guidelines below to report anything to OpenMarke.com:

1. Click on ’Make a Report’

2. Select the reason for your suspicion

3. Provide detailed reasons for your making the report in the text box. 

4. Upon proving full details, click the ‘SEND’ button

Upon receipt of your report, Zeroter.com will review, and take necessary steps as we deem appropriate based on the details provided by to us.

If we deem it necessary to contact you to obtain more information, we will do so to help us come to an appropriate resolution. On a case-by-case and where necessary, we may contact other party(ies) mentioned in the report or other authorities.

We thank you all in advance for being pragmatically cautious, and helping to make Zeroter.com a safe platform for all of users. Thank you!

What are the most common scams?

Order Confirmation Scams:

These scams are in form of unexpected calls / texts / emails / social media message in which the scammer refers to an unauthorised purchase and ask you to act ‘urgently’ to confirm or cancel the purchase. The scammer tries to convince you to provide bank account information or debit / credit card details, install software to your computer / device, or purchase gift cards.

If you receive a message regarding an order you weren’t expecting, it is likely a scam, and do not click on any link or call the phone number provided in the message. If you are in doubt, independently contact (the seller / service provider) within Zeroter.com platform.

We cannot overstress this warning enough – Do not click on an unknown weblink or call the phone number provided in a potential scam message.

Extra Charge for Shipment Scams:

You get a text message or email informing you that your package has been withheld and you are to pay a surcharge ‘immediately’ to get the package. 

If you receive such unexpected message, it is likely a scam, and do not click on any link or call the phone number provided in the message. If you are in doubt, independently contact (the seller / service provider) within Zeroter.com platform.

We cannot overstress this warning enough – Do not click on an unknown weblink or call the phone number provided in a potential scam message.

Tech Support Scams:

Scammers create fake websites claiming to provide tech support for your devices and popular retail / services providers / energy suppliers. Customers who land on these pages are lured to contact the scammer and fall prey to their schemes.

Always  go directly to the FAQ section of our platform when seeking help or contact our Admin support directly from our platform – note that our legitimate website contain is Zeroter.com.

Here are some important tips so that you can identify scams and keep your account and information safe:

• Always go through the Zeroter.com mobile app or website when seeking customer service, FAQs, or when looking to make changes to your account.

• Links in text messages or email can be dangerous – do not click on them if you don’t know the sender.

• Be wary of false urgency. Scammers may try to create a sense of urgency to persuade you to do what they’re asking. Be wary any time someone tries to convince you that you must act now.

• Do not share your account passwords  or card details or PIN with anyone.

• Never pay over the phone. We will never ask you to provide payment information, including gift cards (or ‘verification cards’, as some scammers call them) for products or services over the phone.

If you receive a message you think may not be from Zeroter.com, please report it to us using this link.

How can I protect myself from potential scams?

No one is responsible for your safety and protection whilst using the Internet but you. We encourage you to keep your wits about you when online.

Below are some tips to help you whilst interacting with anyone on Zeroter.com:

1. Use common sense

Be guided by a fundamental common sense principle – If something / an opportunity / price offer / service offer, sounds too good to be true, it probably is. 

Be fraud-aware. Trust your instincts – do not allow yourself to be sweet-talked into taking a rash, impulsive decision. Take a step back and walk away when you are confronted with any proposition that presses you or require you to make on-the-spot decision. Take you time to research and check the validity of the product / service being offered to you and the quality thereof. 

Ask yourself what is a comparative cost offered by other sellers / service providers of the same / similar product / service. Pay attention to whether the prices are significantly and unreasonably lower than in other stores or other platforms.

2. Do your due diligence on sellers and service providers

There many ways to achieve this but one simple and common way is to check what other buyers and customers have to say about the product / service and their experience dealing with the seller / service provider.

We encourage buyers to leave honest, unbiased feedback. These go a long way to help other potential customers in making a decision to purchase a product / use a service and/or patronize a seller / service provider.

We encourage you to:

(a.) spend time reviewing feedbacks from other buyers / service users, and

(b.) leave honest, unbiased feedback whenever you purchase a product or use a service. It goes a long way to help other potential buyers.

3. Avoid making payment for a product / service outside of Zeroter.com platform

As a reputable marketplace, we managed all transactions between buyers and sellers / service providers. In so doing, we escrow payments from buyers until the seller / service provider fulfils the terms f the contract to you, the buyer. This provides confidence to buyers and sellers / service providers.

We strongly advice buyers and sellers to carry out transactions only via Zeroter.com. The risks of doing otherwise isn’t worth the potential benefit. 

Check out the advantages of using Zeroter.com as  a marketplace, link here.

4. Keep your financial details safe, away from unauthorized use and access

Don’t be tempted to make payments using custom payment links (payment services, fee requests, or requests to use money transfer services) sent by potential sellers or service providers (either by email text, messages, social media messages or by any other communication means) other than the payment options contained in the seller’s /service provider’s shop on Zeroter.com

 

 

We want you to have a pleasant and positive experience using our platform, therefore stay safe and do not take unnecessary risks.

 

5.Check the store website address (URL)

Check on the internet if the URL / web address you are about to click matches the store name and web address format.

 

Do not click on obscure, spoofed web address that leads you away from Zeroter.com.

 

6. When you make payment online

Check the transaction details before conforming it.

Never enter on the store’s website login details to your bank account or e-mail box.

Do not send your card photos or scan to anyone.

Do not click on links from unknown person, no matter who they claim to be.

 

7. Extra charge for the shipment

You get a text message informing you that your package has been withheld and you are to pay a surcharge of only $2.50 (or whatever currency is used in the message). Do you click on the link and pay? Be careful, this is also how criminals can operate. When you give your login or card information, you can lose a lot more.

 

Always in such a situation contact the courier company or the store before you click on the link or enter any data.

 

8. In an emergency

If you lose your payment card or share its details with an unauthorised person, you can restrict the use of your card immediately by contacting your bank or directly in you bank app or bank website Cards section.

 

If your computer (phone or other device used in accessing the internet) becomes infected with malware, reinstall the operating system.

 

Tell your bank immediately about anything suspicious by calling the dedicated bank helpline.

 

Also report any suspicious activity or transaction to Zeroter.com by providing as much details as possible, including:

• Provide relevant date(s)

• Describe your reason for the chat / issue

• Provide any order number or reference (if any)

• Provide photographs or recorded video (if available)

 

Click here to read our FAQ on how to “How do I contact Zeroter.com Support Team?”

 

9. For in-person item purchase, properly inspect the product

If you opt for in-person item purchase in lieu of postal delivery, ensure that you inspect the product and pay for the product immediately whilst it is in your possession. Do not become an unwitting victim by letting a potential fraudster to swap an item away from your view after you have inspected the item.

 

Buyers can report anyone fraudulently operating on Zeroter.com or has requested payment for a product / service other than through Zeroter.com platform.

 

Click Link here to make a report and provide as much details as possible, including:

• Provide relevant date(s)

• Describe your reason for the chat / issue

• Provide any order number or reference (if any)

• Provide photographs or recorded video (if available)

 

Also refer to our FAQ on how to “How do I contact Zeroter.com Support Team?”

 

How can I be sure that I’ll get the items I purchased or service I requested?

 

It is impossible to vouch for everyone using our platform despite our best intention and efforts. We minimise risks for ourselves, buyers and sellers / service providers hence we strongly advice that all transactions be made only via Zeroter.com platform. We serve as a reputable escrow between the buyer and seller / service provider until completion of the transaction.

 

Review the product to ensure it’s what you ordered, and pay for it only if you are satisfied. 

 

We strongly recommend you to leave honest, unbiased feedback for each product / service. These go a long way to help other potential customers in making a decision to purchase a product / use a service and/or patronize a seller / service provider.

 

If for any reason whatsoever an issue arise during the course of purchasing an item or using a service offered on Zeroter.com, we strongly encourage you try to resolve it with the seller or service provider. If that fails, you have the right to raise contact Zeroter.com to arbitrate the dispute. 

 

Click here to contact Zeroter.com, providing as much details as possible, including:

• Provide relevant date(s)

• Describe your reason for the chat / issue

• Provide any order number or reference (if any)

• Provide photographs or recorded video (if available)

 

Click here to read our FAQ on how to “How do I contact Zeroter.com Support Team?”

 

Why is feedback important on Zeroter.com?

Customer feedback is information buyers provide about whether they are satisfied or dissatisfied with a product or service and about their general experience with a seller / service provider.  

 

Feedback is a valuable tool that helps buyers and sellers / service providers to improve the way they engage with each other. It lets you, the buyer, know their opinion matters. It also helps the seller / service provider to listen to buyers’ valuable opinions. 

 

The following are reasons why customer feedback is essential:

1. It reliable source of information to other potential buyers

2. It helps to improve products and services

3. It helps in measuring customer satisfaction

4. It shows sellers / service providers value customer opinions

5. It helps you create the best customer experience and improve customer retention

6. It provides a wealth of data that help sellers / service providers to take business decisions that leads to overall improvement

 

How do I leave feedback on Zeroter.com?

At Zeroter.com we value the power of honest, feedbacks.

 

The ‘Leave Feedback’  feature is available to you if you have had any interaction with a seller / service provider on Zeroter.com. 

 

Follow the ‘How to’ simple step below:

 

See the short video on how to leave a feedback using the button ‘Leave feedback’ that appears on the advert page or on the seller’s profile / service provider’s profile :

 

You may use our feedback template to help you in capturing your honest feedback.

 

Include YouTube video (How do I leave feedback on Zeroter.com) here.

 

Can I react to feedbacks?

When you read feedbacks on a product or service that you find helpful, it is very useful to let the other potential customers know that you found the feedback valuable in two ways:

• by ‘liking’ the feedback (using the appropriate emoji button), and/or 

• by providing a comment under the original feedback

 

This lets everyone reading the feedback know that you find the feedback useful and helpful. 

 

You may do this by selecting the appropriate emoji that captures your reaction to the feedback.

 

Use the guide below when reacting to a feedback :

1. 1. Be objective and honest 

   2. Be polite and do not use an offensive language

   3. Be tolerant of other’s opinions, preferences, belief system, or religious inclination even if you fundamentally disagree with them

      4. Work on the principle of trust: 

Do not provide s feedback (positive or negative ) based on falsehood

Do not attempt to promote goods and services within a feedback

Do not attempt to leave your contact details, weblinks or social media handle as a comments to feedbacks.

We allow only feedbacks and reactions / comments  to feedbacks to be published provided they do not violate the platform’s rules and guidance. 

Are feedbacks moderated?

Yes, they are.

Why are feedbacks moderated before they appear?

We review feedbacks before they become publicly viewable to ensure that they do not:

1. 1. 1. violate any international, federal, provincial or state regulations, rules, laws, or local ordinances 

      2. violate Zeroter.com’s rules and guidance

      3. contain inappropriate, false or misleading information

      4. contain impolite and offensive language

      5. contain fundamentally inaccurate details 

      6. contain discrimination based on belief system, religion, national origin, race, color, or sex

All feedbacks go through a process where they receive one of the following statuses:

Moderation: 

When a feedback is provided our system automatically puts it into review with the status ‘Moderation’ until Zeroter.com administrator complete the review and decides to push the feedback into one of the other available statuses.

Active: 

When we approve a feedback, it automatically receive the status ‘active’, and our system allows everyone to see the feedback.

Declined:  

There could be a plethora of reasons why we may decline a feedback – it may be as simple as feedback not related to the product or service being reviewed.  If we find anything wrong with the feedback, we allocate it the status of ‘Decline’. The system automatically return the feedback to the person who made the feedback, and unless it is edited and re-sent for another review, it won’t be visible to anyone on the platform.

Complaint:

If a feedback describes suspicious activity by a seller / service provider with adequate evidence provided, we convert the feedback to a complaint and hitherto commence a review process to verify whether the evidence supports the claim.  We’ll take one of the following steps during our review:

1. • If the evidence supports, the claim we’ll immediately contact the seller / service provider for response to the claim to be fair to both parties and thereafter take an appropriate action.

   • If however, the evidence shows that the buyer has made a false claim in order to tarnish the reputation of the seller / service provider, we reserve the right to ban the buyer from using our platform.
     

 

How can I edit my feedback after posting it?

You may edit your feedback should you wish to.

Watch our video guide on how edit a feedback – link here.

 

How do I make suggestions for improvement on Zeroter.com platform?

 

We are always excited to learn of new ways we can improve Zeroter.com platform to make it work better for everyone. If you have suggestions of any kind on ways we can improve the platform or you if have features you’d like to see or use on the platform then we are happy to hear from you.

 

Contact us with any of your suggestions. Below are examples:

• how to improve certain product, service, or website/app feature.

• How o improve delivery options in your area, city, state or country.

• any other valuable constructive feedback that could help Zeroter.com to continue delivering high quality services

 

If applicable, send us screenshot or recorded video (as applicable) to accompany your suggestions.

 

Click here to use our contact form.